Corporate complaints and feedback policy

Document

• Corporate complaints and feedback policy
• Corporate complaints and feedback policy (Welsh)

Summary

This policy outlines how you can raise a complaint or provide feedback about our policies, processes, employees, members or others working for us.

You can also use this policy to let us know how an Optical Education or CET course provider or the OCCS (Optical Consumer Complaints Service) have handled a complaint you have raised with them.

This policy explains how we will handle your complaint and what to expect during the process.

Published

June 2021